Last updated: July 8, 2026
Terms of Service
Agreement to use the platform
These Terms of Service govern access to Getzentriva Online Bank and the digital banking features made available through the website, customer dashboard, mobile-friendly pages, APIs where available, support channels, and related account tools. By creating an account, signing in, submitting a transaction, requesting support, or using any Getzentriva service, the customer agrees to these terms and to any product instructions, limits, fees, confirmations, or disclosures shown during a transaction. If a customer does not agree, the customer should not use the platform.
Getzentriva provides online tools for account access, deposits, withdrawals, transfers, beneficiary management, virtual cards, statements, support requests, and related services. Feature availability may vary by account type, verification level, jurisdiction, balance, product configuration, risk review, maintenance schedule, payment channel, and manual approval requirements. A feature appearing on the website does not guarantee that every account can use it at all times.
Account registration and security
Customers must provide accurate, current, and complete information during registration and while using the platform. Customers are responsible for keeping usernames, passwords, devices, email accounts, phone numbers, one-time passwords, and recovery methods secure. Activity performed through a valid login may be treated as authorized unless Getzentriva determines otherwise after review. Customers must notify support immediately if credentials are lost, a device is stolen, contact details change, or account activity appears unauthorized.
Getzentriva may require email verification, phone verification, KYC information, transaction evidence, or additional review before enabling or completing certain services. We may refuse, delay, reverse, suspend, or restrict an account or transaction when information is incomplete, a customer fails verification, risk indicators appear, system abuse is suspected, a request violates these terms, a payment cannot be confirmed, or additional review is needed to protect the platform.
Transactions, fees, and manual review
Customers must review the amount, recipient, payment channel, currency, charges, limits, destination details, and confirmation screen before submitting a deposit, withdrawal, transfer, card transaction, loan request, or savings product request. Processing times are estimates and may depend on manual review, payment networks, banking partners, customer verification, weekends, holidays, system maintenance, or third-party delays. Once submitted, some transactions may not be cancellable. Customers should contact support quickly if a mistake is noticed.
Manual deposits and manual withdrawals require customer-submitted evidence such as transaction hashes, bank references, sender details, receipts, wallet addresses, bank account details, or supporting notes. Submission of evidence does not guarantee approval. Getzentriva may approve, reject, request clarification, or hold a manual request while it checks details. Fees, limits, exchange rates, and charges may be displayed in the dashboard or set by account configuration. Customers are responsible for any third-party fees charged by banks, crypto networks, card providers, or payment processors.
Acceptable use and changes
Customers may not use Getzentriva for fraud, money laundering, unlawful transactions, impersonation, unauthorized access, abuse of promotional features, attempts to manipulate balances, harassment of support staff, uploading harmful files, probing security controls, scraping data, disrupting service, or activity that violates applicable law or the rights of others. We may monitor activity, preserve records, restrict features, close sessions, block access, or report suspicious activity when necessary.
Getzentriva may update services, limits, fees, security controls, content, and these terms from time to time. Changes apply after posting or notice unless a different effective date is stated. Continued use of the platform after changes means acceptance of the updated terms for future activity. These terms are intended to explain platform rules and do not replace professional legal, financial, tax, or compliance advice. Customers should contact support@getzentriva.com or +1 (505) 516-9332 with service questions.