Last updated: July 8, 2026
Privacy Policy
Information we collect
Getzentriva Online Bank collects information needed to operate digital banking services, protect accounts, respond to support requests, and improve the customer experience. This may include name, username, email address, phone number, address details, country or region, account number, profile information, verification documents submitted for KYC review, login records, device and browser information, IP address, transaction history, wallet or beneficiary details, support messages, uploaded receipts, card service details, referral activity, notification preferences, and information customers provide through forms in the dashboard.
We also collect service data created when a customer uses the platform. Examples include deposit and withdrawal records, transfer references, account balances, statement history, security alerts, session timestamps, failed login attempts, manual payment evidence, support ticket attachments, and administrative review notes. Some information is supplied directly by customers, while some is generated automatically by the application to maintain account records and detect suspicious activity.
How we use information
We use customer information to create and maintain accounts, verify identity and contact details, process deposits and withdrawals, display balances and statements, manage beneficiaries, support virtual card features, review loan or savings product requests, send transactional notices, respond to support tickets, investigate disputes, prevent unauthorized access, monitor service quality, enforce platform rules, and maintain records needed for accounting, security, risk review, and customer support.
Getzentriva does not sell customer personal information for advertising. We may use limited contact information to send service updates, security notices, product notices, policy updates, account reminders, or support responses. Where marketing or optional communications are used, customers may request help updating preferences. Transactional and security notices may still be sent because they are necessary for the service.
Sharing and service providers
We may share information with trusted providers that help operate the platform, such as hosting providers, email or SMS providers, analytics tools, identity verification support, payment or banking partners, fraud prevention tools, card service providers, customer support systems, storage providers, and professional advisers. These providers may use the information only to provide services to Getzentriva or as otherwise required by law or contract. We may also disclose information when necessary to protect customers, investigate fraud, respond to lawful requests, enforce our terms, or comply with applicable obligations.
Customers should understand that manual deposit and withdrawal methods may require the review of receipts, transaction hashes, bank references, wallet addresses, sender details, and destination details. This information is used to verify the request and maintain a record of the decision. If a customer uploads unnecessary sensitive information, Getzentriva may still retain the uploaded file as part of the submitted request record unless deletion is appropriate and permitted.
Security, retention, and customer choices
We use practical administrative, technical, and access controls to protect customer data. No online service can guarantee absolute security, so customers should protect their own login credentials, use secure devices, avoid sharing authentication codes, and contact support quickly if they suspect unauthorized activity. We retain information for as long as needed to provide services, resolve disputes, maintain records, meet security or operational needs, and satisfy legal or contractual obligations. Retention periods may vary by data type and account activity.
Customers may contact support to ask questions about personal information, request account assistance, update inaccurate contact details, or ask about privacy choices available for their account. Some information cannot be deleted immediately if it is needed for transaction records, dispute handling, fraud prevention, account security, or required recordkeeping. This policy may be updated as Getzentriva services, systems, or privacy practices change. The effective version is the version posted on the website.